Terms Of Service
LA Cable ("ShoutcastStreaming")
agrees to furnish services to the Subscriber, subject to the following
TOS (Terms of Service).
Use of ShoutcastStreaming's Service
constitutes acceptance and agreement to ShoutcastStreaming's
TOS (Terms of Service).
All provisions of this contract are
subject to the TOS (Terms of Service) of ShoutcastStreaming. The
TOS may be changed from time to time at the
discretion of ShoutcastStreaming. Subscriber understands that change to
the TOS by ShoutcastStreaming shall not be grounds for non-payment.
ShoutcastStreaming reserves the right to cancel or suspend any
account for any reason. An account may be canceled or suspended
immediately when any breach of the following Terms of Service is found,
in such cases no refund will be issued. Setup fees (if any) will not be
ShoutcastStreaming respects your privacy! Any and all information
collected on this site or our affiliates will be kept strictly
confidential and will not be sold, rented, disclosed, or loaned! Any
information you give to us will be held with the utmost care and will
not be used in ways that you have not consented to.
It takes up to 24 hours to set up your order. If
you don't want to wait that long, we understand if you have to order
through another Stream Host. We are not open 24 hours per day and
orders will be filled as quickly as possible.
ABSOLUTELY NO REFUNDS WILL BE GIVEN FOR
1st MONTH OF SERVER. Please make sure that you are ordering the
correct item for your needs. However, we will issue a credit to be
used on any other product for that month.
Code of Conduct
All customers are expected to conduct their actions on
support tickets / phone calls in a professional manner. We will
not tolerate people that use vile language, constantly berate us, rude
behavior or harass us in any way. Violation of this rule will be
grounds for us to cancel your account.
ShoutcastStreaming will communicate with its customers through e-mail on
issues related to our service. It is the responsibility of the customer
to check any e-mail sent to the e-mail address provided. The customer is
responsible to notify ShoutcastStreaming of any e-mail address changes.
The account will be on a month to month basis. We request a two
(2) week notice if you intend to cancel our service. Your account
will automatically renew until you cancel.
If you have elected to utilize
Paypal's Subscription option to pay your hosting fees, you are
responsible for managing your own Paypal Subscription.
ShoutcastStreaming does not manage or monitor Paypal Subscription
activity and is not responsible for errors relating to Paypal
CANCELLATION - This means that if you
cancel your service with us, or switch payment methods from Paypal to
Credit Card, you are responsible for canceling your own Paypal
subscription through your Paypal account. ShoutcastStreaming
cannot do this for you. Refunds are not granted if you fail to cancel
your Paypal subscription.
PayPal & Subscriptions
ShoutcastStreaming offers the option to use Paypal Subscriptions
as a convenience to the Customer to set up convenient automatic
payments. Paypal Subscriptions are an agreement ONLY between the
Customer and Paypal and do not involve any agreements with
ShoutcastStreaming. Paypal Subscriptions are 100% managed by the
Customer and not by ShoutcastStreaming. ShoutcastStreaming cannot
cancel any Paypal Subscriptions. Therefore, should the Customer cancel
their service or switch payment methods to a different payment method
such as direct credit card billing, the Customer is responsible for the
cancellation of their own Paypal Subscription through their Paypal
is not responsible for canceling ANY Paypal Subscriptions. In
addition, the Customer agrees that ShoutcastStreaming will not be
held liable for any fees incurred by any Paypal Subscription payments,
erroneous or otherwise, such as Bank NSF fees, Over Limit fees, or other
fees associated with payment methods linked with the Customer's Paypal
account, and or any Paypal Subscription agreements between Paypal and
How to Cancel your Paypal
- Go to your Paypal account, and find the transaction where Paypal sent
a payment to us.
- Click on the blue "Details" link.
- At the top you should see something about a Subscription Payment
Transaction ID # and then "In reference to:
S-XXXXXXXXXXXXXXXXXXX" (where the
x's are is your Subscription number).
- You should click on the Subscription Number which should be blue and
hyperlinked. This will take you to the subscription page.
- There will be a gray button at the bottom that says "Cancel
- Click that button and Paypal will cancel your Paypal subscription.
DOUBLE PAYMENTS - Additionally, if you
are an active hosting customer and you find that Paypal has taken a
double-payment, WE DID NOT DOUBLE BILL YOU. This means you accidentally
created a 2nd Paypal subscription. If this happens, you are responsible
for canceling the duplicate Paypal Subscription. Refunds are not given
for accidental duplicate subscription creations. This situation is
simple to rectify. When we receive duplicate payments generated by your
Paypal account, it is applied as an account credit. You should then
cancel BOTH your Paypal subscriptions. Payment for future invoices will
be taken out of your account credit. When your account credit runs out,
you should re-create a Paypal Subscription or utilize our convenient
Credit Card payment option in order to pay future invoices.
A two week notice is requested if you want to cancel. Your account
will remain active until the end of the period that was paid for.
We have to place an order with, and pay the Data Center for one month of
service if you order a Dedicated Server. For that reason, there
are NO REFUNDS after you order and pay for a Dedicated Server. We
don't get a refund from the Data Center, and hence, we can not refund
A strict 30 notice is required to cancel
a Dedicated Server. Failure to comply with this rule will
result in payment collection attempts by ShoutcastStreaming for the 30 days.
Dedicated Servers are expensive and the Data Center sets that rule for
Once an account is signed up, there are no refunds for that month.
If we decide that a refund is justified,
the refund will be in the same form as the payment. If a credit or debit
card payment, the refund will be given against the same card number. If
a PayPal payment, the refund will go to the same PayPal email.
Late Payments /
After an invoice is over 5 days overdue, a late fee of $2.00 will be
applied. If the account is not brought up to date, all mp3 files,
server logs, statistics may be deleted.
Royalties & Account
Customer is solely responsible for any
applicable license fees for their streams or websites.
ShoutcastStreaming does not provide licensing for any programming
including but not limited to ASCAP, BMI, SESAC, RIAA, SIAE, GEMA, CARP,
MP3, or MP3pro.
The account holder will be responsible to make sure the users of his or
her account fully comply with the Terms of Service.
Bandwidth and Resources
ShoutcastStreaming offers an unlimited bandwidth policy by
maintaining large ratios of bandwidth per customer. ShoutcastStreaming
reserves the right to suspend or terminate any account immediately
that stream at higher bit rates than purchased.
This policy is only implemented in extreme circumstances and is intended
to prevent the misuse of the servers.
3rd Party Software
We are not responsible for any 3rd party software that we use. If
there are issues with the software, the issue must be resolved between
the software company and yourself. For example, the Centovacast
Control Panel is a product of Centova (http://www.centova.com).
It is their package and we just lease it. If there are features that you
believe are not working as they are supposed to, the resolution must be
worked out with them. Since we DO NOT have the source code, we can
not diagnose such issues.
The FLASH player(s) must run on our servers. The URL is something
http://player.shoutcaststreaming.us/hotcountry/. You may not
either try to put the SWF file on your server or reverse engineer the
code. You may not try to break into our RTMP server for the
purpose of stealing our bandwidth. This will result with an
immediate suspension of your service. No refund of your money will
be given. This is a strict policy. no warnings will be given.
If we find you are trying to steal our bandwidth, we will report you to
ShoutcastStreaming makes no warranties of any kind, whether expressed or
implied, for the service it is providing. ShoutcastStreaming will not be responsible for damages or losses the
customer suffers, and any consequential damages or losses. This
includes, but not limited to the loss of data, non-deliveries,
mis-deliveries, or service interruptions caused by its own negligence,
subscriber's errors or omissions, or due to the fault of any third
ShoutcastStreaming reserves the right to not allow competitors
access to our services and / or our website. We have found that
they usually try to copy our site or services to enhance their own