We get about 500 SPAM e-mails per day. Customers put in questions for help and send us an e-mail. Most of the time, it gets lost with the spam. Then they contact us with obsenties.
So, our policy is:
NO SUPPORT BY E-MAIL !!
If you need support, please put in a Support Ticket. Here is how:
http://www.shoutcaststreaming.us/whmcs/whmcs/knowledgebase.php?action=displayarticle&id=32